FAQ
General
Add the desired products to your cart and complete your order via the checkout.
All your previous orders can be found under My Orders.
Yes, open backorders are visible under My Orders.
The portal gives you direct insight into your orders, invoices, availability, deliveries and product information, all in one central place.
Shipping
The available shipping options depend on your location and your order.
Delivery time depends on stock availability and destination.
Once your order has been shipped, tracking information will be made available.
Contact Sales Support immediately and include photos of the damage.
Payment
After logging in, you will automatically see the prices that apply to your account.
Invoices are available in the invoice overview of your account.
Yes, invoices can be downloaded as a PDF.
The available payment methods depend on your customer agreements.
Returns
Contact Sales Support before returning any products.
Processing time depends on the nature of the request.
Account
Use the email address at which you received the portal invitation.
Click 'Forgot password' on the login page and follow the instructions.
Yes, multiple contacts can be linked to the same account.
First check that you are using the correct email address and also check your spam folder. If it still doesn't work, please contact Sales Support.
Company information
You can reach Sales Support by email or phone during office hours. These details are known to you.
Our terms and conditions are available on our website.
Contact Sales Support if you are unsure who your dedicated contact person is.
You can find manuals, images and product information on our website.